Verona Service Satisfaction Scale- 32 (VSSS-32): PersianTranslation and Cultural Adaptation


Objective: To translate Verona Service Satisfaction Scale-32 (VSSS-32) to Persian, to adapt it for Iranian culture and to investigate the performance characteristics of the Persian version intended to measure patient satisfaction with psychiatric care.
Method: The VSSS-32 was translated to Persian using an elaborated methodology according to World Health Organization guideline. In addition, understandability and feasibility, of the measure were investigated in 121 patients and 74 relatives.
Results :
Few changes or few adaptations were made to bring about crosscultural comparability. The VSSS-32 questions were generally understandable and acceptable for Iranian patients and relatives. The instrument was feasible to be administered in both participants and interviewers point of view.
Conclusion: The VSSS-32 Persian version appears to be a good crossculturally equivalent of the original English version. Understandability and applicability of the instrument was good.

Ware JE, Davies-Avery A, Stewart AL. The measurement and meaning of patient satisfaction. Health Med Care Serv Rev 1978; 1: 1, 3-15.

Henderson C, Hales H, Ruggeri M. Cross- cultural differences in the conceptualisation of patients' satisfaction with psychiatric services-- content validity of the English version of the Verona Service Satisfaction Scale. Soc Psychiatry Psychiatr Epidemiol 2003; 38: 142- 148.

Bruster S, Jarman B, Bosanquet N, Weston D, Erens R, Delbanco TL. National survey of hospital patients. Bmj 1994; 309: 1542-1546.

Ruggeri M, Dall'Agnola R. The development and use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community- based psychiatric services in patients, relatives and professionals. Psychol Med 1993; 23: 511-523.

Ruggeri M, Dall'Agnola R, Agostini C, Bisoffi G. Acceptability, sensitivity and content validity of the VECS and VSSS in measuring expectations and satisfaction in psychiatric patients and their relatives. Soc Psychiatry Psychiatr Epidemiol 1994; 29: 265-276.

Boardman AP, Hodgson RE, Lewis M, Allen K. North Staffordshire Community Beds Study: longitudinal evaluation of psychiatric in-patient units attached to community mental health centres. I: Methods, outcome and patient satisfaction. Br J Psychiatry 1999; 175: 70-78.

Clarkson P, McCrone P, Sutherby K, Johnson C, Johnson S, Thornicroft G. Outcomes and costs of a community support worker service for the severely mentally ill. Acta Psychiatr Scand 1999; 99: 196-206.

Leese M, Johnson S, Slade M, Parkman S, Kelly F, Phelan M, et al. User perspective on needs and satisfaction with mental health services. PRiSM Psychosis Study. 8. Br J Psychiatry 1998; 173: 409-415.

Merinder LB, Viuff AG, Laugesen HD, Clemmensen K, Misfelt S, Espensen B. Patient and relative education in community psychiatry: a randomized controlled trial regarding its effectiveness. Soc Psychiatry Psychiatr Epidemiol 1999; 34: 287-294.

Parkman S, Davies S, Leese M, Phelan M, Thornicroft G. Ethnic differences in satisfaction with mental health services among representative people with psychosis in south London: PRiSM study 4. Br J Psychiatry 1997; 171: 260-264.

Ruggeri M, Lasalvia A, Dall'Agnola R, van Wijngaarden B, Knudsen HC, Leese M, et al. Development, internal consistency and reliability of the Verona Service Satisfaction Scale--European Version. EPSILON Study 7. European Psychiatric Services: Inputs Linked to Outcome Domains and Needs. Br J Psychiatry Suppl 2000: s41-48.

Maneesriwongul W, Dixon JK. Instrument translation process: a methods review. J Adv Nurs 2004; 48: 175-186.

Sharifi V. [Translation of instruments for Psychiatric researches: An overview]. Baztab- e-Danesh 2007; 5: 48-58.

Brislin RW. Back-Translation for Cross- Cultural Research. J Cross Cult Psychol 1970; 1: 185-216.

Sartorius N, Janca A. Psychiatric assessment instruments developed by the World Health Organization. Soc Psychiatry Psychiatr Epidemiol 1996; 31: 55-69.

IssueVol 3 No 4 (2008) QRcode
Cross-cultural comparison Patient satisfaction Translation Iran

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
How to Cite
Zhand N, Nazemian A, Mohammadi M reza, Amini H, Sharifi V, Mottaghipour Y, Mousavinia S jafar, Nejatisafa AA, Zarch VV, Sobhe-Bidari P. Verona Service Satisfaction Scale- 32 (VSSS-32): PersianTranslation and Cultural Adaptation. Iran J Psychiatry. 3(4):25-29.